Privacy policy

1. Information We Collect

We collect personal information only when you contact us — for example, via WhatsApp or email. This may include your name, contact details, travel dates, and any other information you choose to share regarding your trip. We do not use analytics or tracking tools on this website, and we do not collect personal information automatically through this site.

2. How We Use Your Information

We use your information solely to:

• respond to your inquiries;
• arrange and provide our transportation and travel services; and
• communicate with you regarding your booking.

3. Sharing of Information

We do not sell your personal information. We may share it with partners directly involved in arranging your trip (such as drivers or accommodation providers) only to the extent necessary to provide our services, or where required by law.

4. External Services

Our website links to external services such as WhatsApp and Instagram. When you use these services, their own privacy policies apply. We are not responsible for the privacy practices of these third parties.

5. Data Retention

We retain your personal information only as long as necessary to provide our services and to comply with legal requirements, after which it is deleted or anonymized.

6. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us using the details below.

7. Contact

For any questions about this Privacy Policy or your personal information, please contact us:
Email：booking@twinqle.co.jp

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.